ENGAGING WITH COLLABORATIVE CONFLICT
Pathways to Open & Collaborative Communication
Model:
State what you value + Describe what you observed + Offer an invitation to connect = Engage in conversation
Seeking Accountability from another:
- State what you value: “I really appreciate our collaboration on this project so far.”
- Describe what you observed: “Yesterday, I heard you interrupt me, and I felt it shut down my idea.”
- If you would like to provide emotional context: “The story that I am telling myself is…”
- Offer an invitation to connect: “Would you be open to talking about what happened there?”
- Engage in conversation.
- Remember to PAUSE and listen for a response.
Offering Accountability for yourself:
- State what you value: “I really want to honor the norms we established together.”
- Describe what you observed: “I realize that I just spoke for you.”
- Offer an invitation to connect: “Are you open to me backing up and trying it again?”
- Engage in conversation.
- Remember to PAUSE and listen for a response.